Joep Bollerman | Global Manager, Passenger Ship Support Center | Lloyd’s Register
Originally from The Netherlands, Joep Bollerman sailed as an engineer for 10 years on cargo and cruise ships. He joined Lloyd's Register in 1996 in Miami as surveyor and auditor and moved to the LR Passenger Ship Support Center in 2007. In Joep's current position as global passenger ship manager he maintains and grows industry relationships and promotes the sharing of expertise, practical interpretations and solutions to ever changing Rule and Regulatory challenges.
John Paul Brigneti | VP Global Logistics Cruise & Marine Solutions | Savino Del Bene
John Paul has been VP Cruise & Marine Logistics for Savino Del Bene since 2013. He has always been a strong believer in identifying solutions under the Cruise Industry global supply chain that would create a positive impact on cost reduction and innovative operation processes to benefit the Cruise Lines/Suppliers services.
Savino Del Bene Miami Cruise Vertical was the first USA Logistics provider to be approved by the BIS office to deliver containers to the Havana Harbor ( via port Mariel) from a USA port ( PEV). Other solutions created by his team in recent years have been Fast Deployment Emergency Cargo from MIA airport, pick up to FPO Shipyard in less than 20 hours, FTZ services and Railroad services to our warehouse doors. Both solutions combined can provide higher operating cost savings.
John Paul is a 40-year cruise industry veteran. His career started as a 3rd engineer onboard of TSS Mardi Grass, TSS Carnival, and TSS Festival. During his career, he has held a number of positions, as Director Quality Assurance under MIL-Q-9858 and Director Purchasing & Logistics on the MHC-51 minehunter project, Director Purchasing & Logistics for Renaissance Cruise and Director sales for ABX Logistics and UTI Worldwide.
Nicole Condon | Senior Commercial Manager | Eastern US, Marine Stewardship Council
Nicole Condon is a Senior Commercial Manager for the Marine Stewardship Council (MSC) in the US where she works to raise awareness of seafood sustainability issues and build support for sustainable and traceable MSC certified wild seafood products in the supply chain. Nicole has a background in marine science, oceanography, and sustainability management, having most recently worked at the World Wildlife Fund U.S. leading their global seafood markets strategy. As part of this role, she managed relationships with multinational corporations, like Royal Caribbean and Hilton, to codevelop public global goals for more responsible, sustainable, and traceable seafood operations.
Markus Dietl | Managing Director / Owner | Hygiene Concept Services
Markus Dietl is the owner of Hygiene Concept Services – HCS, a public health consulting company that supports shoreside firms and cruise lines in every aspect of public health management. Before Markus started his own business, he worked in the international hospitality sector and for 15 years in the cruise industry - 5 years in the onboard management of cruise ships and 10 years as Head of Public Health for a globally operating cruise line with 10+ vessels. After his successful career in the cruise industry, Markus is now providing public health services such as construction inspection, procedure and policy development, improvement, implementation and training for individual companies.
Carlos Echaiz | Director, Hotel Maintenance & Refurbishment ｜Royal Caribbean Cruises
Carlos has 20 years of experience in the hospitality industry, starting his career with Intercontinental Hotel Group quickly working his way up to Banquet Manager. After 5 years he joined The Ritz Carlton in Santiago, Chile as Restaurant Manager. Later in his career, he expanded his experience in project management and design while leading the development and startup of the fine dining restaurants opening the Rosewood Mayakoba in Mexico. He later accepted a post with Celebrity Cruises as Sr. Asst. F&B Director and this is where his passion for life at sea started. Shortly after joining he was promoted to F&B Director where he led a team of 735 employees and the largest department onboard for 4 years. Continuing his project management development Carlos assume the role of F&B Director for the opening of The Cape Hotel in Cabo San Lucas. Under his leadership, the Cape Hotel achieving several prestigious awards across many travel magazines. In 2015 he returned to Royal Caribbean International as Senior Manager for Catering and BOH Design where he oversaw the design of all galleys, pantries, provisions, laundry and BOH areas for projects such as Celebrity EDGE, Symphony of the Seas, Spectrum of the Seas, and others. In this role, he was able to take advantage of his extensive operational and project experience, both on land and at sea, and contribute to the design of catering spaces that satisfies the needs of guests and operations. Carlos recently assumed the role of Director Hotel Maintenance and Refurbishment.
Mikael Eliasson | International Director | Rational
Mario Fuentes | Manager – Sourcing and Commodity Market Analytics | Royal Caribbean Cruises Ltd
Mario joined Royal Caribbean Cruise, Ltd in 2007 after graduating from the University of Florida. Starting in the Logistics group, Mario has explored many facets of the Supply Chain from Logistics and Warehousing, Commodity Procurement and Planning Analytics. He spent two years working on board the Royal Caribbean fleet as a Shipboard Inventory Manager, giving him first-hand experience to the end results of the company’s Supply Chain activities. In his current role, Mario leads a team of business analysts who support the Hotel, Food & Beverage Procurement and Global Logistics departments in their efforts to deliver memorable vacation experiences.
Jared Herrick | Manager of Catering & Laundry Systems | Carnival Cruise Line
Jared Herrick is the Fleet Manger of Hotel Systems for Carnival Cruise Line where he is revolutionizing the approach to Asset Management. Originally from Kansas he graduated from the United States Merchant Marine Academy. A dedicated father of four he enjoys classic cars and spending time with his wife of 20 years.
Helga Jungwirth | Project Development | Catering | HJ F&B Solutions LLCHJ Solutions, LLC
Helga Jungwirth has been in the marine catering industry for 25 years, which includes time on board as an executive chef. Since 2005, Helga has been designing for galleys and back of the house. Helga also spent two years in the replacement and refurbishment of galleys before branching out on her own as a consultant.
Rupert Kien | VP F&B Services | Sea Chefs
Rupert Kien has worked as an Executive Chef for Sea Chefs since 2004. He is based in Switzerland, Cyprus and Germany. Sea Chefs is a catering company for river cruise and ocean cruise ships, with around 15,000 employees around the globe and more than 50 ships in service.
Rupert made the move from Executive Chef to an operations role in 2010 and has more recently been promoted to Vice President of Food & Beverage Services.
Rupert’s early maritime career included a period as Chef de Party on MS Italia Prima, and has also worked for Celebrity, Phoenix Seereisen and finally TUI Cruises.
Maxine Krajniak | Vice President, Cruise | Marine & Hospitality DSV Air & Sea
Maxine Krajniak has worked in Supply Chain Management for over 30 years, 20 spent working with DSV formerly UTi Worldwide in the USA. Before her current position she served in various other management capacities in the UK. Over the past 15 years, she has developed her experience focusing exclusively on the design, development, and delivery of solutions for the marine industry with a special emphasis on the supply chain challenges surrounding the cruise industry, with, specific focus on the new build and refurbishment sector. Today DSV have the major share of this business for the Cruise Industry operating in major shipyards around the Globe. Maxine has played a major role in developing a specialized vertical for DSV, creating integrated end to end solutions across all departments within the Cruise Lines and their vendor environment. She has created a team of individuals around the Globe providing exceptional service. The Vertical has shown substantial growth year over year across all regions. Maxine has been a guest speaker and moderator for the Cruise Industry in America, Asia and Europe over the past decade.
Stefania Lallai | Sustainability and External Relations Director | Costa Cruises
Stefania devotes herself to the development of the strategy and the implementation of the sustainability plan, for a perfect integration into the business model and the Agenda 2030 goals. She designed and implemented the 4GOODFOOD program, developed since its conception phase in partnership with the University of Gastronomic Sciences. She is responsible for the Banco Alimentare project, for the recovery and donation of surplus food on board. From 2001 to 2014 she worked for TNT Express as Communication & CR Director. She played an important role in the partnership with World Food Programme. Since 2012 she is a member of the CSR Manager Network Italia Board and she is responsible for the partnerships with WBCSD and the involvement of associates.
Luis O Rodriguez | US Public Health Service Assistant Deputy Chief | CDC
Commander Rodriguez is the Assistant Deputy Chief of the USPHS/CDC Vessel Sanitation Program (VSP). He has almost 20 years of experience in environmental health, inspections, audits, investigations, and capacity building, among others. The VSP accomplishes its mission by (1) inspecting cruise ships in periodic, unannounced operational sanitation inspections; (2) monitoring gastrointestinal illnesses and investigating or responding to outbreaks; (3) training cruise ship employees on public health practices; and (4) providing health education and current public health information to the cruise ship industry, the traveling public, public health professionals, state, local and international health authorities.
Harry Ostwald | Vice President of Specialty | WaterLogic USA
Harry Ostwald is Vice President of Specialty at Waterlogic USA. At Waterlogic Harry and his team are responsible for the sales, promotion and marketing of Purezza™ Premium Water brand and JavaSmart Coffee. They focus on promoting solutions that are “Sustainable, Affordable and Profitable” for all clients in the HoReCa industry. He has held a variety of executive level positions and brings a wealth of experience and information to the companies he serves daily.
Throughout his career Harry has worked to collaboratively improve operations and profitability for all clients and stakeholders.
Dr. Stan Schmal | Data Scientist, Lufthansa Industry Solutions
Stan is a data native. Stan started his career in startup consulting working with many data visionaries. In 2015, Stan joined Lufthansa Industry Solutions as a Data Scientist. He consults cruise and transportation companies on bridging the gap between data analyzing and generating value for the business. Stan and his team launched several analytics applications to automate processes and increase customer happiness. In 2018, Stan joined the Lufthansa Industry Solutions BS GmbH US Branch to drive digitization and automation for North America-based firms.
Erik Schobesberger | Vice President Modernization & Newbuilding Support | ALMACO GROUP
Erik Schobesberger has worked in the marine business his whole career since 2004, with a strong focus on energy efficiency, safety and environmental issues, having had a role in the proliferation of water mist as a firefighting system at Marioff, lowering the energy consumption of elevators for cruise vessels at KONE and now lowering the energy consumption of galleys at ALMACO. Erik has been with ALMACO since 2015, starting from the newbuilding side and now heading their modernization sales while continuing to support our newbuilding efforts.
Pasi Suvanto | Vice President Sales | SeaKing
Pasi Suvanto is Vice President of Sales for SeaKing Group. During his 32 years working career with SeaKing group, he has had the leading role in the concept and layout development of catering systems for most of the major cruise lines having major focus on functionality, top-class equipment and high-end custom-made stainless steel items built according UPSH. His broad working experience includes everything from sales and study office to on board and site management for construction.
Frits Van Der Werff | Vice President Food & Beverage Experiences | Holland America Line
Enrique Villardefrancos | Corporate Chef USA & Caribbean | MSC Cruises
Born in Santa Clara, Cuba, Chef Enrique Villardefrancos has mastered the art of food. Chef Villardefrancos honed his craft in Havana, Cuba and over the course of his 20-year career, has worked with some of the world’s most celebrated hotels and resorts, leading culinary teams and receiving accolades for their work. These recognitions include the premiere Polo Club Raton earning a 5-Star Platinum Club of America. Chef Villardefrancos currently serves as the Corporate Chef for the United States & Caribbean at MSC Cruises, developing exquisite gourmet, internationally-inspired dishes for guests on board.
Frank Weber | Senior Vice President of Hotel Operations | Virgin Voyages
Frank Weber is the Senior Vice President, Hotel Operations at Virgin Voyages, Virgin’s exciting new cruise line business based in South Florida.
Frank joined Virgin Voyages in April 2015, the first year of the company’s launch. He leads and oversees the operational planning & design, execution, and management of all hotel administration, entertainment, housekeeping, food and beverage, guest services, casino, retail, wellness/spa, and onboard revenue operations onboard all ships. His priority is to create and design innovative dining, entertainment and operational concepts and infrastructure that are distinctly Virgin, and deliver the brilliant guest experience the brand is so famous for in these areas.
In the position of Vice President, Frank has led the Food & Beverage development and operations for a decade at Royal Caribbean International and championed product development at Norwegian Cruise Line.
Trevor Young | Vice President, Newbuilding & Refurbishment | MSC Cruises
As vice president of newbuilding and refurbishment, Trevor Young is currently coordinating the 13 new building projects that are currently part of MSC Cruises’ fleet expansion plan. He also coordinates all refurbishment projects in the Company’s existing fleet. Trevor’s career started with him earning a diploma of business and hospitality management, along with a certificate in hotel and catering Management which lead him to the cruise industry in 1996.
Mark Zeller | Vice President US Hotel Operations | MSC Cruises
Mark has close to 20 years of work experience in the cruise industry, starting in 1999 as an Assistant Maitre d’ with Holland America Line and working his way up mainly thru the F&B Operations to Hotel Director where he became the youngest Hotel Director in the fleet and awarded numerous accolades and commendations for service excellence. He was also involved in the newbuild projects for all 4 Vista Class and 2 Signature Class vessels and working together with Master Chef and Culinary Council Chairman Rudi Sodamin on the galley layout and design for the new Pinnacle Class ships. After 13 years with Holland America Line, he moved to Celebrity Cruises as Hotel Director for another 5 years, including achieving the 2014 Star Ship of the Year award, before making the transition to a shore-side corporate role with MSC Cruises as Vice President US Hotel Operations. With MSC, Mark is in charge of the general hotel operations and guest experience product delivery for all USA itinerary based MSC cruise ships.
Marc Zornes | Founder & CEO | Winnow
Marc is a former top-rated McKinsey Engagement Manager where he was a leader in the consumer & sustainability practices. He founded Winnow to help the hospitality sector cut food waste using technology. Winnow builds tech to help chefs run their kitchens more efficiently focusing on helping them understand and prevent food waste. Since launch 5 years ago Winnow has been deployed in 40 countries and has saved its customers $30m by reducing food waste. Kitchens using Winnow typically see food waste cut in half within 12 months, and chefs using Winnow are collectively saving 23m meals a year from the bin.
Luca Zuccolo | Hotel Newbuildings Director
Luca joined Costa Cruises in 2004 working as Hotel manager leading the onboard team during the sail out of the new vessels and developing the customer experience working closely with the HQ teams. Since 2016 he is leading the Newbuilding department in Genova overseeing the construction and fit out of the two new vessels, that will be delivered in October 2019 and May 2021 aiming to translate the new Brand positioning into the upcoming ships.
Starting from a customer-centric vision he drives several projects always looking for innovation and sustainability. Within the 4goodfood program, Luca started and led in early 2017 the food waste reduction project in cooperation with Winnow. Prior to working with Costa he worked in leading hotel chains and starred restaurants worldwide.